Hotel

As a hotel owner, general manager, night auditor or controller you are aware that smooth credit card processing is probably one of the most important aspects of your business – 24 hours a day. That is why we will place your account on the most secure and reliable network in the United States for processing lodging transactions. Our network maintains the highest level of uptime in the industry.

The hotel and lodging industry encounters many unique situations.  Solupay can provide many features and benefits to meet those needs.  We provide these solutions to you to ensure you comply with MasterCard, Visa, Discover and American Express requirements.  Solupay works closely with integrated solutions and middleware providers to customize a solution. 

We know that it is very important for you to have access to information about your guests’ transaction history so we set your team up with our online reporting product, the most powerful real-time online reporting tool that is fully supported. Solupay also provides our proprietary Chargeback Advisor to give you the knowledge to win those pesky No Show chargebacks.

HOSPITALITY BENEFITS

Single Point of Contact
The time has arrived to work with a partner that can SIMPLIFY your payment processing program. Now in one phone call you can get all of your POS terminal and merchant processing support.

Chargeback Reduction Center
While our assigned dedicated relationship manager will work with you to fight chargebacks, we also believe education and training with your reservation staff is very important. Our Chargeback Advisor has best practices on reducing all types of chargebacks including No Show's.

One Deposit/ Next Day Funding
One deposit and next day funding is now available for all Visa, MasterCard, Discover and American Express deposits. To keep things simple, we take our fees out once a month NOT daily. Speak to one of our processing experts to determine whether it makes sense to begin settling ALL American Express transactions via Solupay. Start getting those American Express deposits 3-4 days faster with Solupay!

Integrate Your Property Management System Now
We support hundreds of Property Management Systems including Profit Manager, Choice Advantage, and Fidelio, to name a few.  Many of these property management systems route transactions via the two leading gateway providers, Shift 4 and Southern Data Comm. Our vast knowledge and experience working with these systems ensures a simple implementation at any hotel property. In the event you have a restaurant and/or retail store, Solupay can easily work with over 4000 restaurant POS systems.

Disruption Free Conversion
Change is EASY and Painless with Solupay. Why? We plan ahead, test and do not leave until everything works flawlessly. In fact, if you are using Shift 4 or Southern Data Comm's Protobase, no changes to your property management system will be required as all changes occur at the gateway host. Essentially, we work with your gateway provider to just start pointing traffic to Solupay for all authorizations and settlement of your credit card transactions. 

Dedicated Relationship Manager
While PUBLICLY traded banks and processors are reducing staff, Solupay has been adding relationship managers to ensure that every one of our clients has a dedicated individual to handle their UNIQUE processing needs. Your relationship manager will remain a constant and direct contact for you at Solupay, a person highly invested in the success of your business.

Reporting Sent Anywhere You Request
Forget user IDs and passwords. We can email virtually any report you like, in any format you request to you and your accounting team. Find out more about both our Online Reporting and eMail Reports.

Fraud Alerts
Are you spending thousands of dollars on expensive security systems to detect employee fraud without results? Internal fraud has historically been a problem within the hotel and restaurant industry. Start receiving suspicious transaction reports emailed to your attention. Reviewing the tapes when things appear suspicious is a great way to save time and reduce internal fraud at the same time. 

Gift Card Programs
We have gift card solutions from as little as 100 cards with matching carriers and J-hook counter stands to display at the sales counter making impulse purchases more likely.