Support Services

If your merchant number begins with 434:

Terminal Support:
(800) 354-8893
If you are experiencing problems with your stand alone terminal 24/7 support

Advanced Terminal Support:
(800) 254-9556
For connection or batch related issues regarding software or gateways 24/7 support

Orbital:
(866) 645-1314
For issues related to your Orbital Virtual Terminal 24/7 support

Flexcache/Gift Card:
(888) 464-9912
For questions regarding your existing gift card program

Chargeback & Retrievals:
(888) 292-2608
For questions regarding chargeback or retrieval notifications

If your merchant number begins with 498:

Nashville/Cardnet Terminal Support
(800) 366-1841
If you are experiencing problems with your stand alone terminal 24/7 support

Buypass Terminal Support
800-726-2629
If you are experiencing problems with your stand alone terminal 24/7 support

Yourpay / Global Gateway
1-888-477-3611
For issues related to your Global Gateway Virtual Terminal 24/7 support

Gift Card
866-874-7901

Chargebacks
800-366-1841 #4
For questions related to chargeback notifications

If your merchant number begins with 530:

Omaha Terminal Support
800-228-0210
If you are experiencing problems with your stand alone terminal 24/7 support

For all merchant inquires, Solupay Relationship Managers: Available Monday – Friday
8:30 -5:30 Eastern

Abbi Chapman

(216)377-3481

Brandy Luczywo
(216) 367-0661