Q & A

Q  What are the charges for credit card processing?
A  Charges vary based on the type of business and the way in which the credit cards are accepted and processed. Charges are based on a discount rate which is a percentage of the dollar volume that is processed, in addition there is typically a per item transaction fee. For those businesses that are currently processing, we conduct an analysis of your current statement and then provide you with the most competitive rates.

Q  Can I use the terminal I already have, or do I need a new terminal?
A  Typically we can reprogram nearly every piece of equipment, please verify your equipment type with one of our sales agents.

Q  I have bad credit; can I still get a merchant account?
A  Absolutely, we have several options for you at rates equal to those with good credit.

Q  How long does it typically take for me to see my funds in the bank?
A  Typically 24-48 hours

Q  Are the credit card discount charges taken daily or monthly?
A This is your choice; daily means that the discounts are taken out of the settled batch and the net amount is funded into your bank. Monthly means that all funds are deposited into your bank account, and then the charges are debited from your account at the end of the month. Note: there may be an extra charge for monthly discount.

Q  Do I have to settle my terminal everyday?
A  Yes, you should settle your batch daily to avoid higher fees. Depending on your terminal we can set you up on auto-settle which will automatically batch your terminal at a specified time

Q  I don’t swipe many cards, why is my rate so high?
A  Non-swiped transactions are less secure and are prone to higher incidences of consumer fraud. A great way to lower your non-swiped rate is by utilizing AVS (address verification system). This is a secured form of keyed transactions that offers you the merchant better than typical non-swiped rates offered by most other companies.

Q  I have a website on the Internet; can you provide me with credit card processing?
A  Yes, we can offer you online credit card processing, check services, and shopping cart

Q  If I don’t have a pin pad can I still accept debit cards?
A  Yes, as long as they have the VS/MC logo they will clear as a credit card transaction. If you have a pin pad you will have only a transaction fee without a % from Visa & MasterCard. There is a small fee that the debit networks charge but we simply pass that through to you.